Our vision is to be a leader in providing a responsive care service where the standard of care and calibre of staff are second to none.
OUR MISSION STATEMENT
We aim to provide a secure, warm and friendly environment where excellent person-centred care and support is offered and where staff recognise and appreciate the unique qualities and needs of each individual living at Highfield House.
We recognise that dignity, privacy, rights, independence, choice and fulfillment are the key principles of our care and the core fundamental values of our philosophy.
People who enquire about Highfield House are provided with an informative brochure and are invited to visit us informally initially, either with a friend or a relative. A member of the management team will complete an assessment, visiting with the person in their own home if preferred, and establish whether Highfield House is a suitable home for them. We offer a ‘trial period’ or ‘holiday’ before making the commitment to move into Highfield House.
THE CARE WE PROVIDE
The individual person-centred care plan provides the foundation on which the care and support service is delivered to each person at Highfield House.
This is very detailed and includes the individuals’ choices about their preferred daily routine and the support people require, health and medical requirements and the professionals involved, personal history and background information, dietary requirements, social activities, religious and spiritual preferences, general interests and connections in the community. We aim to get to know each resident well in order to adapt the service to their individual requirements.
Each Resident is allocated a member of staff to act as Key Worker who will be responsible for monitoring all practical aspects of the Resident’s daily needs eg. Shopping, support with letter writing, organising clothing.